digitalwellbeing.orgHow to thrive in our hyper-connected world

Five reasons why ChatGPT is the future of digital mental health support

Here are five reasons why I think he latest generation AI-powered chatbots like ChatGPT will be the future of digitally delivered therapy and mental health support:

  1. First, there’s a precedent and track record. One of the first chatbots ever developed in the 1960s was Eliza, a Rogerian therapist created by computer scientist Joseph Weizenbaum at MIT. Weizenbaum’s assistant was so impressed that she used it for therapy herself. As ‘talking therapies’ are a core competency of effective mental health support, chatbots are an ideal format for the delivery of this support and therapy.
  2. Second, there’s appeal. Fast forward to 2017, and we have Replika, a more contemporary AI chatbot initially developed for grief counselling. Replika uses social media content of a deceased loved one to create a digital replica that you can continue to interact with after their passing. The app has now been repurposed to be a supportive digital friend that offers informal talking therapy adapted to your needs. Currently, over a million users around the world use Replika for mental health support.
  3. Third, there’s machine empathy. One of the most exciting discoveries about the latest generation of AI chatbots is that they appear to spontaneously develop a form of cognitive empathy, which is the ability to see the world from someone else’s perspective. This is a key skill for effective mental health support and therapy and was previously thought to be the preserve of humans. Research from Stanford University published several weeks ago shows that these new linguistically sophisticated chatbots that use ‘Large Language Models’ appear develop cognitive empathy (that psychologists call ‘theory of mind’) as an emergent property of their language proficiency. In simple terms, new AI chatbot technology has developed the capacity to see inside the mind of its clients, companions or patients.
  4. Fourth, there’s a simple technological reason. AI companies such as OpenAI are opening up their technology so mental health apps can connect with their underlying AI with its vast knowledge, increasing reasoning ability, and proficient communication skills to power their apps. For example, on March 1st 2023, OpenAI opened up its API to allow other apps to connect seamlessly and cost-effectively to its AI. Mental health apps will integrate AI-chatbot technology because they can now do so efficiently and costs-effectively.
  5. Finally, and perhaps most importantly, new AI chatbot technology like ChatGPT may be teaching us something about human consciousness itself. Sceptics dismiss this new technology as no more than a sophisticated ‘auto-complete’ party trick that simply generates the next words in a conversation based on what it expects to be said next. However, there is a view in psychology and one that I subscribe to, that humans are essentially sophisticated ‘auto-complete’ machines themselves because we generate our own responses to situations based on what we expect to be said or done next. From this perspective, the role of the therapist is to understand people’s own ‘auto-complete’ and, if possible, nudge that auto-complete in a healthier direction. There is a very real prospect that AI-powered chatbots will be able to do this auto-complete nudging better than human therapists, due to the way they are wired.

This is why I believe the next stage for apps currently offering mental health help will be to incorporate the latest AI chatbot technology. Why? Because mental health support is based on talking therapy, and talking is what chatbots do, and this new AI chatbot technology appears to be evolving skills for effective mental health support, including empathy and understanding of how the human mind works.

The question is whether this will make mental health apps more useful or more dangerous. Ultimately, AI is like any other technology, either a benefit or a hazard depending on how it is used. It will be up to app developers, regulation, and our own digital literacy to decide whether AI-powered mental health support will be a force for human health and happiness or harm.

P.S. This blog will soon be evolving to be a repository of science-backed tips to have a healthier tech-life balance.

………………………..

Written by
Dr Paul Marsden
Join the discussion

22 comments
  • Please allow me to introduce you to a new subgenre of video games that I’ve been enjoying recently. In this context, “retro game” refers to a classic video game that can be played in one’s spare time.

  • ChatGPT is our future because it is an artificial intelligence that can quickly and accurately process large volumes of information and interact with people in their own languages. Overall, ChatGPT can help us in many aspects of our lives, including the development of technology, improvement of science and medicine, simplification of communication, and much more. Therefore, it is an important tool for our future.

  • It’s an amazing location, and I always look forward to reading about it. Your blog is absolutely fantastic as well, and you have an incredible team working on your website. fantastic post keep it up.

  • Insightful. I love how, in ChatGPT, you can prompt the AI to respond as if it was a specific person (i.e. Steve Jobs) which really takes the answer quality to another level. Thanks for sharing this.

  • I guess machine empathy is a highly discussable topic. Emotions are not logical and it’s what can create a problem between people and machine psychologists.

  • I imagine that the concept of machine empathy is one that might generate a lot of debate. Emotions are not rational, and this is one of the things that might lead to disagreements between human psychologists and machine psychologists.

  • You have to tap the screen so that the bird flaps its wings, trying to keep a steady rhythm in order to pass through the pipes scattered through its path.

  • Our future is in ChatGPT since it is an artificial intelligence that can handle vast amounts of data fast and accurately and communicate with users in their own languages. In general, ChatGPT can benefit us in many areas of our lives, such as the advancement of science and technology, the advancement of medical, the simplification of communication, and much more. As a result, it is a crucial tool for the future.

  • In this essay, you make a few points that are worth considering. If I hadn’t stumbled across this, I never would have taken the time to review any of this.

  • This complementary component has a propensity to win back a significant number of prospective clients. How would you go about defending it? Getting this done provides a cool and unusual perspective on the problems at hand. I believe that making use of anything that is authentic and perhaps significant to convey home elevators is the most important factor to take into consideration.

  • I just joined the forum so there are so many things I don’t know yet, I hope to have the help of the boards, and I really want to get to know you all on the forum

  • Certainly, the Fluxus executor guarantees complete security and stability across all your devices when acquired from its trustworthy official source.

  • The answer to today’s Wordle is another one that is pretty common, but that doesn’t mean it’s easy. Far from it. which is just above the average for the game. And you probably already know that even a simple word can be hard. Right now, wordle hint can solve all your difficult problems and help you find the mysterious word quickly.

  • Thank you for sharing this insightful perspective on the potential of AI-powered chatbots in mental health support. The evolution of technology, especially in developing empathy and understanding, opens new avenues for effective therapy. As we embrace these advancements, careful consideration and ethical use will determine their impact on human well-being.

  • Wow, after reading this article, I’m convinced ChatGPT is not just the future of digital mental health support but also my future therapist! From the 1960s Eliza to today’s mind-reading AI, it’s like having a therapy session with a computer wizard. I’m half-expecting ChatGPT to suggest a game of chess to improve my mental health.

digitalwellbeing.org

digitalwellbeing.org

Digital wellbeing covers the latest scientific research on the impact of digital technology on human wellbeing. Curated by psychologist Dr. Paul Marsden (@marsattacks). Sponsored by WPP agency SYZYGY.