Social Commerce

The Case for Real-Time Social Shopping (White Paper)

Social Commerce solution provider DecisionStep has published a new white paper: The Case for Real-Time Social Shopping, that reports survey results supporting the case for deploying real-time social shopping solutions.

Top Takeouts

  • Consumers trust friends, family members and peers more than advertising, expert reviews and bloggers;
  • Consumers rely on advice from family and friends more as the price or importance of a purchase decision goes up;
  • Most online shoppers are interested in seeking real-time advice from friends, family, customer support and even other shoppers on a website.

DecisionStep White Paper_Social Shopping

Chartered psychologist specialising in consumer behaviour, wellbeing and technology. Certified CX professional experienced in Design Thinking. A researcher, writer and speaker, Paul is head of Digital Insight at SYZYGY.

3 Comments Add New Comment

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