Consumer Psychology Social Commerce Speed Summaries

Speed Summary: University Research on Value of Social in Shopping

Here’s an interesting psychological study  – a collaborative effort from the University of Dallas, East Carolina University and Texas University – published in the Journal of Marketing, looking at the impact of (fake) social features on a website – such as automated avatars (link).

What’s interesting is that the study finds that social cues in the context of e-commerce influence consumers’ affect and shopping value. Specifically, social cues lead to increased pleasure and arousal, both of which positively influence flow, hedonic (emotional) and utilitarian (functional) value, which in turn leads to increased patronage intentions.  Or in plain English, social features on an e-commerce site make people more likely to buy because they make the site appear more fun, engaging and useful.

The study concludes that there is a competitive advantage for online retailers that use social cues that provide consumers with enhanced perceptions of human connection and the formation of emotional bonds.

Interestingly, the impact of social features works best for high-involvement products for younger women. If you sell low-involvement products to older men, think twice before investing in social commerce.  But overall, if fake social features can be demonstrated to increase propensity to purchase, then the case for social commerce – selling with real social media – is all the stronger.

L C, Baker J, Wagner J A, Wakefield K. “Can a retail web site be social?” Journal of Marketing, Jul 2007, Volume: 71 Issue: 3 pp.143-157

Click here to download the study

Where's the Value in Social?



Chartered psychologist specialising in consumer behaviour, wellbeing and technology. Certified CX professional experienced in Design Thinking. A researcher, writer and speaker, Paul is head of Digital Insight at SYZYGY.

2 Comments Add New Comment

  1. I love your site!
    I do believe that shopping is becoming more and more social. I personally love to share things I buy, wish to buy or don’t understand how others buy on Facebook and Twitter. and I always get many comments on everything I publish.
    so in my opinion every retail site must implement some kind of a sharing tool.
    Zizio is a company I know that works on Magento platforms and allows retailers to make daily deals and make them social. they require that certain amount of people will buy a product in order for the deal toke place and thus it forces the potential buyer to share the deal using the power share bottoms

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