Social Commerce

Sony Facebook Ticketing App Goes Live for ‘Friends With Benefits’ [Screenshots]

You might not be able to friend Justin Timberlake or Mila Kunis on Facebook, but you can get a piece of them through Sony’s new Facebook ticketing app, with group-buy tickets for their latest movie – Friends With Benefits.

The ticketing app works with Fandango and Movietickets, enabling ticket purchases to be completed within Facebook.  Social elements include inviting Facebook friends to go see the movie together, buying tickets for the group, and sharing the forthcoming outing.  In effect, the Sony Facebook Ticketing app is Disney’s TicketsTogether Facebook app on steroids – more social and with more ticketing partners.

But has Sony missed a trick with Facebook ticketing for ‘Friends With Benefits’?  If Sony is looking to use the app to drive word of mouth buzz for the movie (which it should; buzz = sales), then it should provide benefits for friends buying tickets together in order to activate advocacy.  ‘Deal fatigue’ has set in among social commerce vendors, but the lazy solution remains group-discount deals.  A smarter move for Sony would be to offer more creative buzz-worthy benefits, such as post-purchase access to an exclusive extended trailer, behind the scenes clips, out-takes or even special interviews with the cast.  Early and exclusive access to a Facebook movie-merchandise store should be a no-brainer for Sony too as it would generate additional revenue.

To be fair, Sony is probably right to get the basics right first, with a skin-able app that can do basic Facebook ticketing for all movies (this incarnation still feels a little clunky), and then add in extra functionality.  And we’re sure, it’ll come. Ticketing is the low-hanging fruit of f-commerce; combine it with merchandising and streaming and you have the f-commerce trinity to die for.


Chartered psychologist specialising in consumer behaviour, wellbeing and technology. Certified CX professional experienced in Design Thinking. A researcher, writer and speaker, Paul is head of Digital Insight at SYZYGY.

3 Comments Add New Comment

  1. Ted S says:

    The problem with this app is the same as daily deal sites — as much as they claim to be about collaboration, they create a purchase hurtle as no one knows who has purchased, not not purchased, yet…

    Rather than ending at social invites, these systems should allow consumers to participate in events only if a set threshold of friends also join. This way there’s no fear of being the only one to commit to a deal / movie only to find out that everyone else waited too long or picked another date. 1 person pays, the order is canceled, 4 pay and the “deal” is on…

    As for the app, it looks like a well structured way to get some sharing going but was performing far too slow this morning for me to take a deeper dive.

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