Social Commerce

Our Head of Social Media is the Customer – McDonalds

McDonalds do good quotes.

Best of the bunch (until now) was McDonald’s CMO Larry Light of brand-journalist-not-brand-manager fame (Forrester have developed this idea recently in a new report on the death of the brand manager (reincarnated as brand advocate)), with his “mass marketing today is a mass mistake” soundbite that caused a stir and had Adage’s knickers in a twist.

Now, a new McDonald’s quote (alas unattributed) in Erik Qualman’s Socialnomics blog that takes the mantle;

Our head of Social Media is the customer

Brilliant quote – anyone know who said it?

Chartered psychologist specialising in consumer behaviour, wellbeing and technology. Certified CX professional experienced in Design Thinking. A researcher, writer and speaker, Paul is head of Digital Insight at SYZYGY.

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