Social Commerce

“Fan-friendly” ticketing from LA Lakers Owner

So entertainment giant AEG, part-owner of basketball team LA Lakers, and owner of event stadiums across the US and Europe (including the Rose Garden, o2), is rolling out (twitter feed), a ticketing service designed to rival Ticketmaster.

Pitched as a fan-friendly ticketing service, doesn’t charge fans for printing their own tickets with their own ink or using their own smartphone pixels – and it allows fans to reserve adjacent seats for 48hrs when booking (“Axs Invite”), and then send out an invite via Facebook or email.  Friends have 48hrs to accept or decline the offer.

It’s a simple social mechanic – and one that could be adapted to all forms of e-commerce.  Sometimes the simplest forms of social commerce are best; how about allowing your customers to pre-reserve their deal or price for their friends?









Chartered psychologist specialising in consumer behaviour, wellbeing and technology. Certified CX professional experienced in Design Thinking. A researcher, writer and speaker, Paul is head of Digital Insight at SYZYGY.

3 Comments Add New Comment

  1. Wonderful! This is very interesting. Consider a class of 100 students. Finding the 10 odd students who would be interested to see the basketball event and also getting them seats together would be a tough task otherwise ( this is not a Groupon bulk booking mind you). This smart Social Commerce use case solves the problem. “Each one catch one” works here well. Here the tickets are being sold to “Fans” first not anybody!! which is important! Great!!

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