Social Commerce

Facebook Deals Guide [Download] // For Brands & Retailers

Short post, but here’s the official Facebook Deals Guide for download (click image to download)…

We think FB Deals is a big deal – a potential Groupon slayer (new Groupon Stores, with 10% rather than 50% commission, notwithstanding), and a real opportunity for both big retailers and brands, the latter primarily through tie-ups with retailers (check-in to retailer X, get Y% off Z brand).

Jeremy Griffin over at Ignite social media has outlined some ways brands and retailers can harness Facebook Deals

  • Exclusive Freebies/Discounts – e.g. 50% off coffee, 20% American Eagle – that when redeemed create implicit and explicit word of mouth (implicit by showing up  automatically in the customer’s social stream, and explicitly by giving the customer bragging rights)
  • Competing Location Rewards – e.g. most checked-in Baskin Robins gives everyone a free scoop
  • Geotargeting (Co-Marketing) – e.g. check-in to a Nike Store, get an Apple Store discount
  • ‘Canon’ Targeting (Behavioral Targeting) – e.g. check-in to five places that demonstrate behaviorally that you appreciate your pets, such as a dog park, a pet friendly restaurant or a vet’s office, and get a free rawhide chew toy (lot’s of CSR opportunities here)
  • Scavenger Hunts – e.g. check in to several places in sequence, each time getting an individual discount, but then getting a major discount when you complete all the required check ins.
  • Hive Couponing (Flash Mobbing) – e.g. 200 people need to check-in at a particular time/place to unlock a deal

Ultimately, Facebook Deals could not only a be potential Groupon slayer (new 10% commission Groupon Stores (contra 50% usual commission) notwithstanding), but also as a solution to social media ROI because it offers a digital path from engagement to purchase.

Chartered psychologist specialising in consumer behaviour, wellbeing and technology. Certified CX professional experienced in Design Thinking. A researcher, writer and speaker, Paul is head of Digital Insight at SYZYGY.

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