Social Commerce

Deloitte on Social Commerce

Every year, since 1985, Deloitte publishes an Annual Holiday Survey gauging the expectations of 10,000 US consumers about the year-end holidays, the economic climate and related spending and purchase patterns.  This year, in 2009, some interesting findings related to social commerce.

Top takeout: Social shopping is on the rise, and retailers are right to focus on offering social media tools to help customers shop online.

  • 22% of all consumers will do their primary gift shopping online this year.
  • Consumers are adopting social media relatively fast, with 17% of all shoppers planning to use social media—Facebook, MySpace and other such online gathering and communication places—when they shop for gifts.
  • 60% will use social media sites to find discounts
  • 53% will use social media sites to research gift ideas
  • 52% will use social media sites to check wish lists
  • 19%—plan to use their mobile devices for shopping this year. 25% of those users expect to make a holiday purchase with their phones.
    • 55% will use their devices to find store locations
    • 45% to research prices
    • 40% to find product information
    • 32% to get discounts and coupons
    • 31% to read reviews.
  • 39% of consumers say they often read consumer-generated reviews of stores or products online
  • 25% say they will likely purchase a product this holiday season based on an online recommendation.
  • 34% say online consumer reviews and ratings influence their buying decisions more than advertising.


Chartered psychologist specialising in consumer behaviour, wellbeing and technology. Certified CX professional experienced in Design Thinking. A researcher, writer and speaker, Paul is head of Digital Insight at SYZYGY.

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